Help & Support

Account & Sign-in

Signing in is free and makes sure we can keep track of which channels you're interested in and only show you which channels you've asked to see. The only data we store is your email address (for your login); passwords are hashed (scrambled) before they are stored.

If you choose to make a payment to buy a ticket, the payment transaction is handled by a company called Stripe. We don't store any of your payment details - in fact we don't even see them at all.

If you're still signed in, sign out using the link near the bottom of the page. Then click to sign in again and choose "forgot password". This will ask you for your email address and we will send you reset instructions to that address.

Please contact support if you wish to change your email address. Please note we would need proof that the existing email address is yours.


If you dont receive your ticket straight away with your confirmation that means the event promoter has set their tickets to be sent the week of the event.

Refunds can take 7-10 days to show in your account.

You can sell your ticket to another person but you will have to send the new attendee's information to us at

When navigating your way to the customer log in there will be a 'forgot my password' option if you click that you will be sent a link to reset your password.

Most events listed are a 'all sales are final' policy please check with the event.

All tickets are e-tickets so you will receive your ticket through email

If the answer to your query is not above then please don't hesitate to contact us at and a member of our team will aim to respond within 24 hours. Please note over Saturday and Sunday you may wait longer for a response.

You can contact us on & we will respond within 24 hours

We will endeavour to get back to you as soon as possible. Please note that during busy periods this make take more time.